IT Support

Provide technical support to clients both telephonically and on-site. Assist in troubleshooting, diagnosing, and resolving technical issues, as well as supporting equipment testing and repairs within the technical department Provide Technical support to clients over the counter and telephonically Provide On site support where needed Provide IT support for internal staff Assist with repairing and maintaining the ICT infrastructure Assist the testing and repair of equipment brought in by clients Provide training to clients and Installers Provide solutions to staff and installers Assist with training department and counter sales where necessary Experience : 2-4 years technical support experience Electronic Security Products (CCTV, Access Control, Electric Fences, Gate & Garage Motors, Alarms, Intercoms and Solar) Computer Literacy and Basic Networking Qualifications : A, N, ND Electronics or computer science