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IT Support
LINKFIELDS INNOVATIONS (PTY) LTDMidrand, Gauteng, South Africa30+ days ago
Job descriptionTroubleshoot and resolve issues related to operating systems, applications, and peripheral devices. System Administration : Monitor and maintain computer systems and networks. Manage user accounts, permissions, and access rights in Active Directory or equivalent systems. Documentation & Reporting : Create and update technical documentation, including user guides and FAQs. Preventative Maintenance : Ensure compliance with IT security policies and standards. Collaboration & Training : Provide basic IT training to staff and recommend best practices for system usage. Educational Background : Technical Skills : Familiarity with basic networking concepts (TCP / IP, DNS, DHCP). Experience with ITSM tools (e.g., ServiceNow, Jira). Soft Skills : Strong verbal and written communication abilities. Ability to work both independently and collaboratively in a team environment. Preferred Qualifications Experience with cloud platforms like Microsoft Azure or AWS. Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).
We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.
Responsibilities and Duties
- Technical Support :
Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
Assist in setting up and configuring new hardware and software.
Maintain detailed logs of support requests and resolutions in a ticketing system.
Perform routine system updates, backups, and patch management.
Liaise with third-party vendors for hardware repairs and software issues.
Desired Experience & Qualification
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Strong knowledge of Windows / macOS operating systems, Microsoft Office Suite, and common enterprise applications.
Excellent problem-solving and analytical skills.
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
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It Support • Midrand, Gauteng, South Africa
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