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Customer Service Engineer AX / XP KZN

Siemens HealthineersDurban, ZA

28 days ago

Job description

Job title : Customer Service Engineer AX / XP KZN

Job Location : KwaZulu-Natal, Durban

Deadline : October 01, 2025

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Your tasks and responsibilities :

You complete a broad scope of technical tasks including installation / commissioning, maintenance and evaluation of customer’s equipment and systems among others.

You support customers remotely and onsite and provides 2nd and 3rd level user support in case of arising issues.

You contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories

You contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management

You may be involved in technical design and developments for service offerings as well as manage sub-contractors and monitor delivery.

You will support all service processes and ensure optimal performance & efficiency in all process activities related to your area of responsibility.

You will participate in training courses, including self-study, computer courses and on the job training as well as participate in skills development and knowledge transfer within the Customer Service Team.

You will perform any other duties that may reasonably be expected from a Customer Service Engineer

Your qualifications and experience :

Diploma in Electrical Engineering (light current) or similar and / or knowledge on Healthcare sector with 5-8 years of experience in repair and maintenance of X-Ray equipment and / or similar digital imaging scope.

Experience in performing

Radiation Quality Assurance

tests as laid out by the requirements of the ISP 17020 Inspection Body, will be advantageous

Knowledge in healthcare sector with 5 years’ experience in the repair and maintenance of X-Ray equipment and / or Cathlabs and Angio labs

IT experience is advantageous

Your attributes and skills :

You must be able to work overtime during week and weekends as well as on public holidays.

Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis

You must be able to work overtime during week and weekends as well as on public holidays.

Willing to perform standby duties when required after hours, weekend work will be required on a rotational basis

Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but absolutely mandatory for this role.

Engineering / Technical jobs

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Customer Service Engineer • Durban, ZA

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