Regional Operations Manager

Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility, staff management, member satisfaction, and delivering a high standard of fitness offerings.

Requirements for Key Performance Areas (KPAs) :

• Operations
• Manage day-to-day facility operations including :
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Preventative maintenance schedule
• Health and Safety
• Ensure compliance with all health and safety matters within the facility.
• Service
• Member resolution : Manage and resolve all member queries related to operations.
• Member interaction : Engage with members professionally and friendly, adhering to company standards.
• People
• Employee development : Commit to continuous personal and professional development of yourself and your team.
• Staff retention : Manage staff performance and morale to build an effective team.
• Financial
• Net Member Movement (NMM) : Ensure quality service to minimize cancellations and support sales efforts for new memberships.
• Controllable costs : Manage and monitor all consumable stock within the facility.

Experience & Competencies

We invite you to send your CV to Zein at :

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