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Manager : Social Media

MultiChoiceRandburg, Gauteng, South Africa

30+ days ago

Job description

Job title : Manager : Social Media

Job Location : Gauteng, Randburg

Deadline : October 14, 2025

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Key Performance Objectives

Tasks

Strategy Execution

Implement the social media strategy aligned with business objectives

Translate strategic goals into actionable content plans and engagement tactics.

Monitor performance against defined KPIs and optimize based on insights.

Stay informed on platform updates, trends, and emerging technologies to enhance execution.

Platform Management

Identify tactical social media content opportunities

Manage platforms relevant to designated region (Kenya, SSA and Diaspora)

Manage and maintain social media platforms relevant to the designated regions.

Ensure timely posting, platform hygiene, and alignment with content calendars.

Ensure brand consistency throughout all interactions and created content

Reporting

Track performance metrics (engagement, reach, conversions).

Social monitoring and listening by identify trends in conversation

Report on social activity on a bi-weekly, as well as monthly basis

Stakeholder Management

Build relationships with customers (both potential and existing), industry professionals and journalists

Manage supplier relationships

Build and maintain relationships with influencers to amplify business reach

Respond to comments, customer queries and complaints in a timely manner as per the Social Media Manager’s recommendations

Escalate trends relevant to the brand to the correct stakeholders through the identified escalation process

Follow up to ensure loops have been closed with customer queries and complaints

Qualifications Essentials

A Degree level qualification in Media Design and Television

Post graduate degree will be advantageous

Experience

8-10 years of experience in social media management.

Proficiency in social media tools

Engaging social media content

Strong engagements with community

Engagement, reach and trend reports

Up-to-date with relevant industry trends

Clear understanding of content creation per platform

Media / Advertising / Branding jobs

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Social Media Manager • Randburg, Gauteng, South Africa

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