%20Ltd){kind=logo}
Service Delivery Manager
Herotel Telecoms (Pty) LtdPretoria, Gauteng, South Africa17 hours ago
Job descriptionEnsure consistent and high‑quality service delivery across all clients, direct and channel. Monitor KPIs and SLAs to track performance and identify areas for improvement. Coordinate with internal teams to align service delivery with business goals. Lead service transition / migration and onboarding of new vendors and channel partners. Drive standardisation and automation of service processes and initiatives with vendors and channel partners. Drive ITIL‑based practices for incident, problem, and change management. Customer experience & relationship management. Ensure customer satisfaction through proactive communication and issue resolution with third parties and channel partners. Lead service review meetings and present performance dashboards. Maintain a central repository of all vendor contracts and SLA documentation. Ensure contractual obligations are met and penalties or incentives are applied appropriately with third parties and channel partners. Collaborate with Exco, legal and procurement teams during contract negotiations and renewals. Lead a national team of service delivery professionals. Foster a culture of accountability, collaboration, and continuous improvement. Provide coaching, mentoring and performance management. Monthly and quarterly reports showing vendor performance against SLAs. Up‑to‑date documentation of all third‑party contracts and amendments. Actionable plans to address service gaps and enhance delivery. Performance evaluations and strategic recommendations. Insights from client interactions and satisfaction surveys. Training and succession plans for service delivery staff. Minimum 3 years’ experience in service delivery or vendor management in the telecoms industry. Strong understanding of SLA frameworks. Excellent negotiation, communication, and stakeholder management skills. Critical thinking. Strong, detail‑oriented approach to task execution. Grade 12 is required. Bachelor’s degree in Telecommunications, IT, Business Management or related field. ITIL certification preferred. A formal qualification in Project Management would be advantageous. Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan. Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein for purposes of processing your application. Please refer to Herotel’s Privacy Policy on our website for further information on how we process personal information. If you do not hear from us within 4 weeks, please deem your application as unsuccessful.
Herotel Business is inviting applications for the Service Delivery Manager position to be based in Tshwane. This person will report to the Chief Operations Officer.
Purpose of the Role
The Service Delivery will be responsible to lead and oversee the end-to-end delivery of telecommunications services across the country, ensuring optimal performance from third‑party suppliers and vendors and the delivery of these services to the channel partners. This role is responsible for contract governance, SLA compliance, and driving continuous service improvement to meet business and customer expectations.
Key Performance Areas
include, but are not limited to :
Vendor & Supplier Management
- Oversee all third‑party service providers involved in delivery of connectivity, infrastructure, and managed services to direct customers and channel partners.
- Negotiate, implement, and manage contracts and service level agreements (SLAs).
- Conduct regular performance reviews and audits of vendors to ensure compliance and quality.
- Serve as the escalation point for vendor and channel‑related service issues.
Service Delivery Oversight
Operational Excellence
Contract & SLA Governance
Team Leadership & Development
SLA Compliance Reports
Contract Repository
Service Improvement Plans
Vendor Scorecards
Customer Feedback Reports
Team Development Plans
Qualifications and Experience
Educational Requirements
If interested and meet all requirements, please submit your CV with contactable references and copies of related qualifications.
Employment Equity Statement
#J-18808-Ljbffr
Create a job alert for this search
Service Delivery Manager • Pretoria, Gauteng, South Africa
Related jobs%20Ltd)
%20LTD)
- Promoted
Service Delivery & Product Manager
Adapt IT (Pty) LtdMidrand, Gauteng, South Africa The purpose of this role is to manage the service delivery and product / s within the CX Mobility team, within the Adapt IT Telecoms division.
The successful candidate will be responsible for overseei...Show moreLast updated: 30+ days ago
- Promoted
IT Infrastructure & Service Delivery Manager
Vector Logistics LimitedMidrand, Gauteng, South Africa We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that.Wh...Show moreLast updated: 30+ days ago
- Promoted
Delivery Assurance Manager (Contract) - Gauteng / Hybrid - ISB2312524
iSanqaMidrand, Gauteng, South Africa Our client requires the services of a.Entry) - Midrand / Menlyn / Rosslyn / Home Office rotation.Amazing brand with cutting-edge technology.
Excellent teams in Global team collaboration.High work-life bal...Show moreLast updated: 30+ days ago
- Promoted
Branch Delivery Sales and Service Team Leader
FNB South AfricaPretoria, ZA Job title : Branch Delivery Sales and Service Team Leader.Job Location : Gauteng, Pretoria.To manage and support the sales and service team ensuring that they reach targets whilst adhering to compl...Show moreLast updated: 13 days ago
- Promoted
Client Delivery Management
NTT DATA, Inc.WorkFromHome, Gauteng, South Africa Get AI-powered advice on this job and more exclusive features.Join a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations,...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager
Stonebridge HR SolutionsFourways, South Africa To manage a team of service delivery supervisors (SDS) in Infrastructure Deployment.To manage a multiple-site portfolio and be responsible for operational activities of the site service delivery su...Show moreLast updated: 8 days ago
- Promoted
National Service Delivery Manager
Data CentrixMidrand, South Africa Qualifications and Experience : .Information Technology, Business Management, or related field.Minimum of 810 years experience.
National or Senior Leadership capacity.Risk Management, Governance, and ...Show moreLast updated: 30+ days ago
- Promoted
Client Delivery Manager
SAPSandton, Gauteng, South Africa At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...Show moreLast updated: 24 days ago
- Promoted
Delivery Manager
Smartek21, LLCPretoria, Gauteng, South Africa The Delivery Manager is a pivotal, highly technical leadership role responsible for the successful, end-to-end delivery of multiple software projects.
The ideal candidate will have a strong backgrou...Show moreLast updated: 30+ days ago
- Promoted
Core Delivery Manager
Cell CMidrand, Gauteng, South Africa At Cell C, we are not just a telecommunications company; we are a people‑centric and consumer‑focused organization committed to delivering exceptional experiences to our customers.In line with our ...Show moreLast updated: 7 days ago
- Promoted
Senior Manager - Client Relations and Project Delivery
Trio Recruitment (Pty) LTDRosebank, Gauteng, South Africa Senior Manager : Client Relations and Project Delivery.Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service an...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Manager - SAP
Deloitte AfricaMidrand, Gauteng, South Africa At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society.This is the lens for which our global strategy is set.
It unites Deloitte professionals across geo...Show moreLast updated: 30+ days ago
- Promoted
Delivery Manager
SmarTek21Pretoria, Gauteng, South Africa The Delivery Manager is a pivotal, highly technical leadership role responsible for the successful, end-to-end delivery of multiple software projects.
The ideal candidate will have a strong backgrou...Show moreLast updated: 30+ days ago
- Promoted
SAP SuccessFactors Delivery Lead (Manager)
Deloitte AfricaMidrand, Gauteng, South Africa Purpose is to make an impact that matters for our clients, our people, and society.This is the lens for which our global strategy is set.
It makes us better at what we do and how we do it.It enables...Show moreLast updated: 30+ days ago
- Promoted
Service Delivery Supervisor
Stonebridge HR SolutionsFourways, South Africa To manage a team of service delivery supervisors (SDS) in Infrastructure Deployment.The Field Supervisor manages a multiple site portfolio, comprising of a Tower Product and Power Product set.The F...Show moreLast updated: 8 days ago
- Promoted
Project Delivery Manager
JustTheJob.co.zaRandburg, Gauteng, South Africa Project Delivery Manager - Johannesburg.PROJECT DELIVERY MANAGER - PERMANENT POSITION.Are you a results-driven leader with a passion for delivering projects on time and exceeding expectations? Our ...Show moreLast updated: 30+ days ago
- Promoted
Senior Manager – Technical Security Service Delivery
Accenture in South AfricaMidrand, Gauteng, South Africa Senior Manager – Technical Security Service Delivery.Accenture is looking for a seasoned technical service delivery manager with over 15 years experience in cyber security and related fields.The ro...Show moreLast updated: 29 days ago
- Promoted
IT Infrastructure & Service Delivery Manager
Vector LogisticsMidrand, Gauteng, South Africa IT Infrastructure & Service Delivery Manager.We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Sout...Show moreLast updated: 30+ days ago