Senior Services Coordinator Somerset West

Senior Service Coordinator

Our client requires the services of a Senior Service Coordinator to guarantee a high-quality customer service experience and an efficient system for service and maintenance.

Duties & Responsibilities

Key performance areas :

• Promote teamwork within the department and cross-functionally. Actively resolve issues that come up.
• Manage subcontractors to ensure the business delivers customer needs and maintain cost targets with a healthy balance between internal Technicians, overtime, and outsourced jobs.
• Maintain positive relationships with Asset Management Companies.
• Responsible for the after-sales services function.
• Reports into the Customer Liaison leader.
• Establish and lead a high-performance services team measured by performance KPIs.
• Responsible for building and maintaining team capability (both admin staff and technician skills on admin work).
• Administer, finalize, and approve department costs such as overtime, travel & accommodation, credit card expenses, tools purchases etc. and ensure expenses are within Company Policy, SA Labour Law, or Employment Contracts.
• Keep track of service tickets and recalls. Implement corrective action as needed.

Administration

Desired Experience & Qualification

The successful candidate must have :

Please note that only shortlisted candidates will be contacted.

Package & Remuneration

To be discussed during the interview stage.

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