Student Administration and Support Administrator

Student Administration and Support Administrator

Location : Durban

Type : Permanent

Reference : #MUSSASDL

Company : Stadio

Job Description

• Provide current and prospective students with the highest level of customer service through effective phone, email, and face-to-face communication.
• Attend to and resolve electronic help desk requests.
• Log all correspondence, advice given and outcomes centrally within the electronic systems used.
• Refer specialist enquiries accurately and effectively. Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Build and maintain good relationships with students, sponsors, and colleagues.
• Create a friendly and supportive atmosphere for students and staff.
• Review enrolment / registration documentation received from prospective and returning students and ensure all required information is obtained.
• Develop a key understanding of the institution’s policies & procedures and ensure these are adhered to.
• Provide academic and general administrative functions including maintaining databases, word processing, electronic filing, and photocopying to support the work of the Student Administration and Support Services (SAS) office.
• Ensure the efficient processing of student academic administration, maintain student and module records on the Student Information Management Systems (SIMS - mySTADIO).
• Provide accurate, relevant, and up-to-date information to staff, students, parents, and corporate clients.
• Arrange consultation between academic staff and students with queries, to ensure an efficient & timely resolution.
• Manage the assessment administration, record absenteeism, and collect medical certificates and supporting evidence for students and maintain lists for assessment extensions and / or supplementary exams.
• Record and maintain student correspondence, registration, and exam results.
• Participate in team training and development activities.
• Additional administration tasks allocated by Team Leaders or occasional out of hours work during peak periods such as registration, orientation, and graduation.

Requirements

Posted on 07 Nov 12 : 33, Closing date 14 Nov

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