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Multi-Skilled Servicing Professional
Old MutualCape Town, ZA30+ days ago
Job descriptionProvide advanced product / service information. Record and process customer orders, selecting the most appropriate approach based on predefined options. Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. Interview the customer, following a multilevel sales script, to clarify the customer's requirements. Provide exceptional service to customers to encourage continued use of the organization's products / services. Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Matric essential Post matric qualification will be advantageous Old Mutual administrative experience of 2-3 year will be advantageous In depth knowledge of PF, MFC and Customer products and processes will be advantageous Excellent verbal and written communication skills Ability to work under pressure Must be team orientated Good judgment and problem-solving skills Computer literate i.e. MS Office and good typing skills Knowledge of Old Mutual systems i.e BANCS, BIZAGI, Outlook, CMOS is advantageous Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning 02 September 2025 Customer Service jobs
Job title : Multi-Skilled Servicing Professional
Job Location : Western Cape, Cape Town
Deadline : December 30, 2025
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product / Service Information
Customer Order Processing
Resolving Customer Issues
Customer Relationship Development / Prospecting
Customer Relationship Management (CRM) Data
Customer Needs Clarification
Renewals
Operational Compliance
Personal Capability Building
Requirements : Skills, Qualifications and Experience required
Skills
Competencies
Closing Date
EndFragment
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Professional • Cape Town, ZA
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