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Technical Support Engineer

Technical Support Engineer

AmpstekJohannesburg, Gauteng, South Africa
1 day ago
Job description

Overview

Role : L2 Infra Engineer

Location : Johannesburg, South Africa

Job type : Contract

Responsibilities

  • Respond to and resolve escalated infrastructure issues from L1 support.
  • Perform root cause analysis and implement long-term solutions.
  • Collaborate with L3 engineers and vendors for complex issue resolution.
  • Manage Infrastructure Operations, Develop Automation & Scripting (e.g., PowerShell, Bash, Python).
  • Maintain Documentation & Compliance.
  • Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and ticketing systems (e.g., ServiceNow, Jira).
  • Maintain accurate documentation of systems, configurations, and procedures.
  • Ensure compliance with internal policies and external regulations (e.g., ISO 27001, PCI-DSS).
  • Participate in audits and provide technical evidence as needed.

Qualifications

  • 4+ years of experience in IT infrastructure support or systems administration.
  • About / Closing

    Thanks & Regards,

    Pooja K | Technical Recruiter

    UK / EU AmpsTek Services Limited

    Mail ID : #J-18808-Ljbffr

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    Technical Support Engineer • Johannesburg, Gauteng, South Africa

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