Assistant Vice President-Workforce Management-WFMEXL • Cape Town, Western Cape, South Africa
Assistant Vice President-Workforce Management-WFM
EXL • Cape Town, Western Cape, South Africa
5 days ago
Job descriptionFull-time Human Resources Business Consulting and Services
The WFM AVP is responsible for leading the Workforce Management function across multiple teams, ensuring operational efficiency, SLA adherence, and strategic alignment with business goals. This role provides leadership, mentorship, and subject matter expertise in capacity planning, forecasting, scheduling, and real-time queue management while driving process improvements and fostering a high-performance culture.
Seniority level
- Executive
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Assistant • Cape Town, Western Cape, South Africa
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