Regional Sales Manager
Vector Logistics LimitedCape Town, Western Cape, South Africa8 days ago
Job descriptionMaintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities. Understand key customers’ in-store processes as well as their requirements and trends; and ensure adherence to processes. Gather regional market intelligence on national accounts and key regional accounts. Manage and co-ordinate regional resources in line with customer plans in order to achieve customer requirements (call cycles etc.). Ensure the customer service excellence is implemented and maintained in line with Vector Leadership Standards. Resolve escalated customer queries and issues professionally within 24 hours and in the best interest of all parties. Escalate accordingly if not resolved. Conduct Principal Trade Visits as required and according to monthly planners. Control regional sales OPEX budgets in terms of volumes. Drive achievement of both sales and returns targets. Ensure all new and existing employees are inducted accordingly and timeously. Ensure leave planners are in place and maintained according to company standards. Manage Casual Labour in line with Regional Budget & legislative requirements. Monthly sign-off of payroll for region including management / control of acting allowances & travel allowances ensuring RMP Compliance. Manage regional headcount in line with budget; ensure sign-off of organization charts monthly. Ensure IR matters for region are managed in line with legislation & company policy. Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy. Lead the regional team towards meeting strategic objectives and targets through regular communication and utilization of the full organizational talent management tool set. Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the regional team. Coach and support team members where necessary to achieve objectives. Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained. Champion training and development of the team through the utilization of available training opportunities or by contributing to the development of new training solutions in collaboration with regional and national training specialists. Develop and manage high performance multi-disciplinary teams in order to solve problems within the region. Encourage skills workshops between multi-disciplinary teams and across the regional team to realize the transfer of skills. Conduct weekly management meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon. Monitor team performance and provide regular feedback. Ensure that all assets are managed & maintained per employee (ie : cellphones; 3g cards; tablets; vehicles; laptops; uniforms; access cards; fuel cards). Ensure vehicle inspections are completed by the RSM quarterly. Manage Fleet including private mileage; fuel cards; speeding; accident investigations. Manage above in accordance with company policy and rules. Monitor reports daily. Ensure collage is updated accordingly to monthly ASM Planner. Track monthly priorities weekly (ie : key activities by principal by month). Sign off store lists for priorities. Ensure promotional execution is achieved. Ensure Shelf Health Scorecards are completed as per target of 30 per ASM per month and VTM achieve monthly SLA (90%). Strike Rate at 80% collage vs planned. Trade Visit : RSM to spend one day per month in the trade with each ASM. Ensure Review Meetings are accordingly actioned : Buyer Quarterly meetings; Regional Operations meetings are done monthly. Report on Year to Date (YTD) returns VS target. Ensure returns are completed weekly and cleared from back up. Report thermally abused stock to Call Centre as required. Sign Off Call Cycles : check and validate. Ensure that changes to Call Cycles are logged and uploaded into respective system. All sales employees on HR SAP must have a call cycle on system. RSM to ensure all stores categorized as A+, A, B, C, D are covered by call cycles unless strategically not on to be called on. Customer service Centre; Supply Chain; Customers; Operations team; NAMs; RSMs. Principals RSMs; Customers Buyers; Franchisee Owners. Degree or Diploma in management, business administration and or marketing. Valid Code EB drivers’ License. 5 to 8 years' experience in a customer and sales force operational role that includes coordinating sales teams and managing complex and / or significant customer relationships. Business principles. Company economics (supply and demand). Sales principles and methodologies. The regional market and competitors. Planning and organization. Negotiation. Project management. Computer literacy (MS Office). Verbal and written communication. Report writing. Presentation Skills. Interpersonal. Logical thinking. Innovative thinking. Problem solving. Decision-making. Analytical and evaluative thinking.
Overview
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.
But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.
Job Purpose
To develop and execute the Vector Business and Principals execution requirements including sales goals, shelf health and people management within the region.
To provide tactical and operational leadership and support to the regional sales team.
Key Responsibilities
Sales Management
- Execute the National Sales strategy.
- Develop in-store activations to drive sales.
- Manage and monitor strategic target achievement for region.
- Attend national meetings as required.
- Drive the implementation of the pricing strategy and practices.
- Develop key internal relationships in various functional areas and at various levels with Principals (NAMs); Operations Managers; Buyers and Franchisee Owners.
- Report on regional competitor activity and performance.
- Develop, implement and manage regional sales objectives.
- Constantly analyze statistics regarding the number of sales made in a given time period.
- Drive the achievement of applicable strategic and operational targets (cycle and monthly).
- Execute Principals sales team promotional activities across the region and report.
- Drive the achievement of regional sales budgets in terms of volumes.
Customer Relationship Management
Financial Management
Regional Management
Human Resources
Asset Management
Handheld Technology (HHT)
In-Store and Trade Management
Returns Management
Call Cycles
Key Relationships
Internal
External
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
Skills and Competencies
Knowledge
Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan. If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.
We look forward to hearing from you!
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Regional Sales Manager • Cape Town, Western Cape, South Africa
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