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Operations Director – South Africa
Pollock & Associatessandton, Gauteng, South Africa21 days ago
Job descriptionStrong financial acumen with the ability to interpret and analyse data. Exceptional leadership, planning, and operational execution skills. Excellent negotiation, communication, and interpersonal ability. Exposure to multinational or large corporate environments preferred. High integrity, resilience, and work ethic. Deliver world-class operations standards across equity and QSRs. Drive sales growth, profit improvement, and cost optimisation across the South African market. Champion brand standards and ensure a consistent "one-system" customer experience. Develop and foster strong stakeholder relationships across franchise and equity operations. Build capability through people development, innovation, and continuous improvement. Provide operational expertise through business reviews, field visits, conferences, and forums. Instil a strong culture of accountability, service excellence, and performance delivery.
As a member of the Operations Leadership Team, this role is instrumental in shaping the operations strategy, building operational capability, and driving a culture of excellence across the national network of QSRs.
Qualifications & Experience
- Bachelors degree in Business, Marketing, Finance, or related discipline (essential).
- MBA or equivalent postgraduate qualification (advantageous).
- Minimum 10 years experience in a senior operations / sales leadership role with direct accountability for sales, profit, and people management.
- Experience in retail, service, or multi-outlet industry is highly regarded.
- Proven track record in people development and achieving measurable results.
Skills & Competencies
Key Responsibilities
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Director South Africa • sandton, Gauteng, South Africa
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