Key Account Manager (Cape Town, Green Point) Support Office Sales • ANEW Hotel Green Point
ANEW Hotels & Resorts PtyCape Town, Western Cape, South Africa30+ days ago
Job descriptionAchieve and exceed annual revenue targets for assigned account portfolio Identify and pursue new business opportunities within existing accounts Develop strategic account plans to drive incremental revenue Collaborate with sales team to convert prospects into key accounts Monitor account performance and optimize revenue potential Ensure exceptional service delivery across all client touchpoints Coordinate with hotel operations teams to guarantee seamless client experiences Handle complex client requests and resolve issues promptly Organize site visits, familiarization trips, and client events Maintain ANEW's service excellence standards Monitor market trends, competitor activity, and industry developments Prepare comprehensive reports on account performance and revenue forecasts Analyse booking patterns and provide rate optimization recommendations Maintain accurate CRM records and prepare business reviews Provide market insights to support strategic decision-making Work closely with revenue management, operations, and marketing teams Support group bookings and event planning initiatives Participate in trade shows, industry events, and networking activities Coordinate with properties to ensure brand standard compliance Bachelor's degree in Business, Marketing, Hospitality Management, or related field Minimum 3-5 years’ experience in account management or business development Hotel industry experience strongly preferred Proven track record of managing key accounts and achieving revenue targets Excellent communication and presentation abilities Strong negotiation and relationship-building skills Proficiency in CRM systems and MS Office Suite Understanding of hotel revenue management principles Analytical skills with data interpretation capabilities Results-oriented with consultative sales approach Professional business acumen and cultural sensitivity Annual revenue target achievement Account retention rates New business development Client satisfaction scores Revenue per account growth Contract negotiation success Market share expansion Relationship quality metrics
Strategic Purpose
Drive revenue growth and market expansion through the development and management of strategic relationships with key corporate clients, travel partners, and high-value accounts across ANEW Hotels & Resorts' portfolio.
Key Responsibilities
Account Management & Relationship Building
- Develop and maintain strategic partnerships with key corporate accounts, travel agencies, and tour operators
- Serve as primary liaison for assigned high-value accounts
- Conduct regular account reviews and strategic planning sessions
- Build long-term relationships that drive loyalty and revenue growth
- Negotiate contracts and terms to maximize revenue while maintaining competitive positioning
Revenue Generation & Growth
Client Service & Excellence
Market Analysis & Business Intelligence
Cross-Functional Collaboration
Required Skills
Performance Metrics
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Account Manager Cape • Cape Town, Western Cape, South Africa
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