Key Account Manager

The Key Account Manager / Customer Service Representative is responsible for nurturing and retaining high-value client relationships while ensuring excellent service delivery across the fire safety and fire training product portfolio. This role focuses on understanding client needs, managing queries, ensuring compliance with service standards, and promoting additional products / services to maximise revenue growth and retention.

Key Responsibilities

• Serve as the primary point of contact for allocated key accounts.
• Build strong, professional, and trusted relationships with stakeholders.
• Conduct regular client meetings, site visits, and service reviews.
• Proactively identify risks to account retention and implement solutions.
• Promote additional relevant products / services to existing clients.
• Follow up quotations and proposals to secure orders.
• Work with sales colleagues to strategize client growth and renewals.
• Respond promptly to client queries and coordinate internal support.
• Ensure delivery of products / services meets client expectations.
• Assist in resolving complaints or operational challenges efficiently.
• Maintain accurate client records and service updates in CRM.
• Prepare retention reports, follow-up logs, and account status updates.
• Ensure all site surveys, documentation, and client communications are properly recorded.

Experience & Qualifications

Competencies & Behavioural Attributes

Salary : R 18 000 - R 24 000 basic + Commission + Fuel + Tools of the Trade

To apply, send your CV via email with the heading "KAM".