Directs Travel Specialist

Responsibilities :

• Professionally and calmly interact with suppliers and travel planners via phone and email.
• Creatively plan and design unique, tailor-made itineraries.
• Handle reservation requests received telephonically or via email.
• Manage reservations from quoting to finalization, including invoicing and travel documentation.
• Deliver exceptional service to direct guests.
• Proactively promote and sell travel products and services to ensure optimal safari experiences.
• Participate on Saturday and public holiday duties, as well as cell phone standby on a rotation basis.
• Work shifts on a rotational schedule (07 : 00 15 : 30 and 09 : 30 18 : 00)
• Provide backup support for team members when necessary.
• Continually expand product knowledge through ongoing training.
• Demonstrate a proactive, independent, and solutions-oriented mindset.
• Uphold the companys core values : care for people, care for the land, and care for wildlife.

Requirements :