Customer Services Co-ordinator
AECI LimitedZA2 days ago
Job descriptionRespond to stock requests received from Crop Advisors / Depots. Execute efficient and accurate ordering and expediting orders Expedite stock requests and communication of requests with Crop Advisors and depot personnel. Perform Buying task : Placing of POs, Sending of Orders to suppliers, follow up on orders, provide feedback on orders. Monitor excess stock levels at Crop Advisor warehouses. Follow up on GRN’s from Crop Advisors with direct deliveries and stock transfers (GIT’s). Participate in stock takes Prioritise tasks and manage time correctly in order to complete daily tasks timeously. Perform a relief support function for other members of the department Filing and scanning of paperwork Manage stock returns from depots (Drawbacks) Adhere to all internal control policies of the Company Uphold and work according to all internal and external safety guidelines Required to conform to relevant SHEQ rules and regulations as per company policy. Undertake any legal ad hoc tasks for which the incumbent is competent as directed by the Warehouse Team Leader or Management. Investigate customer complaints so as to ensure customer centricity and advise process to be followed. Report customer complaints to the relevant Management staff member and relevant actions taken. Report outcome of investigation and resolution of problem to the relevant Management staff member. Ensure continued communication throughout the process with the customer up to resolution of the problem, keeping the Warehouse Team Leader updated. Ensure good housekeeping standards are maintained in areas responsibility. Minimum education Grade 12 with a diploma in Logistics, Procurement, Operations and / or Supply Chain. Minimum of 3 years’ hands on experience in logistics, distribution, Production or warehousing environment within the agricultural chemical industry. Must have proven track record for excellent customer service. Possess general knowledge of the agricultural chemical industry and a knowledge of the products that are supplied within the agricultural chemical industry and their uses. Strong admin functionality. Computer knowledge of MS Office (Excel / Word) and MS Outlook. Must possess a working knowledge of Syspro. Knowledge of SAP advantageous. Knowledge of .NET would be advantageous. Must be knowledgeable of all Acts, i.e. hazardous chemicals, road transportation, etc. Must be results orientated and able to work both independently as well as within a team environment and be deadline driven. Possess an attitude that is key to success and must be self-motivated. Knowledge of the various SHEQ Management Systems standards / requirements advantageous. Possess the ability to solve problems systematically A professional attitude and appearance. 2025 / 11 / 10 Customer Service jobs
Job title : Customer Services Co-ordinator
Job Location : Gauteng,
Deadline : November 11, 2025
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