Control Room Supervisor
Fidelity Services GroupZA16 days ago
Job descriptionEffectively manage all shift resources to ensure acceptable service levels Effectively manage all aspects on the shift Effectively assists shift manager / control room managers in smooth running in the Control Room Matric CO1 Grade C Literate in English(Written & Verbal) Must have report writing skills Telephone etiquette Computer Literate Call Centre / Control room background – environment Ability to work shifts Good interpersonal skills to be able to deal with clients at all levels Good communication skills (speak & write) Ability to handle pressure Able to work independently Prepared to work overtime as required Must be able to motivate employees Other internal departments Client base service providers Manage Attendance / Staff Turnover / Overtime / Drive EHS standards & targets Manage average acknowledgment time / finish time / response time / phone back time / despatch time Manage inbound standards / staff monthly appraisals Quality management of staff / manage complaints & compliments SOP training & assessments / Toolbox talks / parades Engineering / Technical jobs
Job title : Control Room Supervisor
Job Location : Gauteng,
Deadline : November 10, 2025
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MAIN PURPOSE OF JOB :
QUALIFICATION & EXPERIENCE :
JOB REQUIREMENTS & OTHER ATTRIBUTES :
INTERNAL CLIENTS :
EXTERNAL CLIENTS :
Staff Management
Staff Efficiency
Staff Productivity
Service quality
Training
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