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Senior Manager, SCM Control Tower, Air & Sea

DSVZA

30+ days ago

Job description

Job title : Senior Manager, SCM Control Tower, Air & Sea

Job Location : Gauteng,

Deadline : September 29, 2025

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Main Purpose of the Role :

The Senior Manager, Supply Chain Management Control Tower (SCM) holds the responsibility and accountability for the daily operational quality standards delivered by the department teams.

The Manager leads the department in all administrative and operational aspects of the daily business.

Duties & Responsibilities :

Supervise staff on daily tasks.

Monitor that all work assignments are performed on time.

Train staff in accurate handling of defined work instructions.

Support the staff in troubleshooting issues.

Obtain strong working user experience with all operational tasks in SCM.

Ensure timely and accurate billing of internal handling fee’s to DSV account owners and / or customers.

Follow DSV ZA & SCM company standards for P&L, revenue and cost administration.

Responsible for keeping him / herself up to date on client and account management communicated information.

Develops relationship with clients and becomes familiar with key contacts, unique requirements and operating processes.

Ensure that DSV processes are meeting target services levels.

Ensure that the control tower team is meeting DSV and specific client setup KPI targets.

Establish a very strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and SCM control tower.

Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams’ involvement is required.

Escalate to General Manager proactively on continues disputes, high level decisions and high-profile service issues and potential risk situations.

Own SOP governance and compliance

Lead strategic process changes

Facilitate best practice and format on monthly KPI reviews with Ops and Super Users

Interpret commercial documents and drive operational alignment

Expert knowledge of freight forwarding and POM

Qualifications :

Matric (Grade 12)

B. Com Logistics / Supply Chain Management beneficial

Additional Computer Skills :

Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Job-Related Requirements :

Min. 10 years’ experience in freight forwarding industry

Other Minimum Requirement :

Strategic thinking and decision-making

High-level analytical and financial acumen Professional Knowledge

Strong industry knowledge and Supply Chain understanding

Software Skills

Good command of Microsoft office programs

Language Skills

Good command of written and spoken and English

Transportation / Logistics jobs

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