Branch Administrator

RESPONSIBILITIES

• Monitoring incoming and transferring of phone calls
• Manage reception area in terms of package deliveries (couriers) and walk in clients
• Manage office equipment and stationery
• Attend to any store related request : E.g Tracking of a parcel, order, following up on a client / dealer matter, attending to a request from management, etc
• Attending to and processing daily orders from dealers, enquiries on stock, sending shipping information, etc
• Processing of ALL product orders from Dealers and Resellers in SA & Abroad
• Be the contact person and respondent for Resellers / Dealers with regards to any enquiries / orders
• Work closely with HO to be up to speed with regards to stock on hand, stock on water and communicating such to dealers and retail clients
• Placing stock orders (IBT) from HO to JHB for stock replenishment and dealer P.O
• Manage and track back orders (and keep dealers / clients updated as to status / lead time of order)
• Attend to showroom clients as and when required
• Manage the flow of store administration and paperwork and ensure correct filing procedures are followed
• All administration file to be kept updated daily and filed in accordance with filing procedures as set out by management
• Keep up to date with new and existing product knowledge
• Report on debtors and follow up with dealers and clients RE outstanding payments

PERFORMANCE

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