Senior Manager : Wholesale Systems Delivery and Operations

Senior Manager : Wholesale Systems Delivery and Operations

At Cell C, we are not just a telecommunications company; we are a people‑centric and customer‑focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer‑centricity, we are seeking a seasoned professional to join our dynamic team as a Senior Manager : Wholesale Systems Delivery and Operations .

The primary purpose of the role is to ensure the efficient and effective delivery and operation of wholesale systems, with a significant focus on accurate and timely wholesale billing processes.

Main Responsibilities

• System Delivery and Integration : Oversee end‑to‑end delivery, collaborate with teams, and manage vendor relationships.
• System Implementation : Lead new system implementations, ensure proper configuration, and provide post‑implementation support.
• Operational Efficiency : Monitor system performance, troubleshoot issues, and perform maintenance and upgrades.
• Billing and Invoicing : Manage accurate wholesale billing processes, perform reconciliations, and resolve billing issues.
• Technology Management : Develop technology strategies, administer systems, and ensure seamless integration of new technologies.
• Vendor and SLA Management : Manage vendor contracts, monitor SLAs, and foster strong vendor relationships.
• Data Management : Oversee databases, conduct data analysis, and maintain data governance policies.
• Customer Support : Serve as the main contact for clients, provide technical support, and gather feedback for system improvements.
• Team Leadership and Development : Lead and develop a team of specialists, provide training and mentorship, and manage team performance.

Qualifications

Experience

Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic.

Location : Melrose, Gauteng, South Africa

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