Service Manager - Vaal region

Our passenger and truck vehicle dealership in the Vaal region currently holds a vacancy for a Service Manager. Reporting to the Dealer Principal, this position will be suited to a person who will be able to ensure that the Dealership makes profits and maintain a good CE and customer relationship.

Specific Role Responsibilities

Ensure that the department achieves budget objectives by continual examination of operating controls

Operate the department efficiently

Ensure accurate invoicing and job costing

Maintain effective control of expenses in line with budget objectives

Monitor the effective use of labour by maintaining workshop productivity records

Ensure that all outstanding debts are collected expeditiously

Ensure that all materials purchased are controlled and sold at a profit

Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory

Policies

Monitor workshop productive performance by total and individual Technician

Monitor all warranty claim submissions and requisite credits, and take action as required

Improve the quality of Customer Service and Retention by enhanced facilities, improved Technician skills and effective marketing, and staff training

To ensure high standards of quality workmanship

Maintain records of Customer complaints and / or congratulations for use and action as required

Oversee warranty and goodwill cases

Establish training needs, plan programmes and maintain records of training and costs thereof

Operate staff appraisal systems and ensure that action is taken on results thereof

Conduct monthly service staff meetings

Ensure that all clerical functions within the department are carried out in accordance with policies

Review with Dealer Principal all departmental activities and reporting structures

Ensure that premises and equipment and other assets are controlled and used effectively

Establish adequate safety and security procedures to protect property and personnel

Check all workshop equipment for condition and accuracy of diagnosis

Open and close premises

Perform any other reasonable duties which may be required

Promote safety, technical knowledge in all aspects of the service operation

Qualifications and Experience

• Must have a minimum of Grade 12

Managerial experience in a Service Department essential

Preference will be given to candidate with Service Technician Qualification

Must have some commercial brand experience, also fulfill Foreman duties.

Must have a valid driver’s license

Must have a clear Criminal Record

Skills and Personal Attributes

Must have Leadership and Time Management skills