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Manager Service Delivery

Absa Group LimitedRandburg, ZA

30+ days ago

Job description

Job title : Manager Service Delivery

Job Location : Gauteng, Randburg

Deadline : September 30, 2025

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Job Summary

Expansion of the Test Environment Management capabilities to extend into Change management and further supporting functions.

Job Description

Stakeholder Engagement and Communication :

Champion transparent communication strategies to maintain awareness and buy-in across all levels of the Bank;

Manage dependencies, risks, and issues across identified programmes to ensure strategic alignment, operational integrity and Test Environment Availability.

Manage relationships with all support functions and business;

Prepare and communicate leadership updates, provide status reports, pro-actively escalate issues as needed.

Change Management :

Establish the correct structures to control the ongoing operational services, through the establishment of change controls and a Change Advisory Board within the test environments.

Engage with senior executives and key stakeholders to ensure alignment and clarity on change initiatives and timings.

Run the Test Environment Change Advisory Board and be able to make high-impact decisions

Make informed decisions with the best interests of strategic programmes at the core.

Environmental Defect Resolution :

Serve as the primary point of contact for Test Environment escalations.

Manage and assist in resolution of environmental test defect escalations in a timely manner.

Facilitate identification of root cause categories and identification of preventative initiatives.

Monitoring :

Establish and mature the Test Environment Availability & Monitoring capabilities

Implement measures to promote innovation within the Test Environment Portal.

Reporting & Communication :

Conduct data preparation & analysis for the creation of Adhoc, weekly & monthly reporting.

Implement continuous automation of reporting.

Aid in the preparation of conceptual documentation for strategic initiatives.

Minimum 2 - 5 years business change experience or experience leading a team through a period of rapid change

Minimum 2 – 5 years experience within an IT Service Delivery Management role, with experience across multiple services and business units.

Demonstrable track record of successful delivery of one or more business change projects (not necessarily in the finance sector)

Relevant Formal (3-year) IT Degree or Post-grad qualification

Relevant Cloud-Computing Certifications. (E.g. AWS Certified Practitioner.)

TECHNICAL SKILLS / COMPETENCIES

Innovative problem solving – Strong analytical and problem-solving skills with the ability to challenge the status quo, negotiate and drive beneficial change.

Experience of employing change management best practices and disciplines

Agile ways of working – experience in working with cross-functional teams using Agile frameworks (e.g., Scrum), managing product backlogs, facilitating sprint planning, and ensuring timely delivery of digital solutions in a highly regulated environment.

Digital skills - such as using project management software (e.g., Q-Metry, Jira), reporting dashboards (e.g., Power BI), and digital communication platforms (e.g., MS Teams).

Planning – strong skill in producing, monitoring and delivering on project plans.

Exposure to governance, control and risk management

Proven ability to effectively work across cross cultural teams at all levels

Ability to negotiate / influence at senior level

Competencies :

Commercial / Entrepreneurial

Results driven

Relationship / Partnership approach

Technical skills / knowledge

Planning and Organising

Team building / player

Leadership

Ability to work independently

Beneficial Skills

Proven Change & Project Management skills and Certification, including agile ways of work.

Demonstrated experience in Systems analysis & design.

Education

Bachelor's Degree : Information Technology

End Date : August 24, 2025

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Service Manager • Randburg, ZA

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