SME Team Leader

Overview

Dis-Chem Pharmacies’ in Midrand has an opportunity available for an SME Team Leader to join the People & Culture team in Midrand. The main purpose of this role is to provide leadership and coordination for a team of SME Category Facilitators, ensuring consistent, high-quality training delivery across regions. The role translates organisational and category priorities into scalable, commercially impactful learning interventions. By coaching facilitators, aligning stakeholders, and driving accountability, the Team Lead ensures that training outcomes deliver measurable operational excellence, improved customer experience, and enhanced commercial performance.

Responsibilities

• Lead, support, and mentor SME Category Facilitators, ensuring consistent standards of facilitation, coaching, and delivery across divisions.
• Monitor facilitator performance through observation, feedback, and learner outcomes, providing coaching and development opportunities.
• Foster a culture of continuous improvement, collaboration, and accountability within the facilitator team.
• Serve as an escalation point for facilitators regarding content, delivery challenges, and stakeholder engagement.
• Partner with the Learning & Development Manager to translate category strategies into learning priorities and team deployment plans.
• Align national and international training delivery with organisational priorities, category commercial objectives, and customer service standards.
• Work closely with Category Managers, People & Culture, and Operations leadership to ensure learning initiatives directly support sales growth, service improvement, and operational consistency.
• Contribute to national workforce capability planning, identifying training needs and resourcing requirements.
• Represent the facilitator team at senior operational and category forums, providing insights on training impact, learner readiness, and business needs.
• Build strong partnerships with regional and divisional leaders to ensure training supports both operational compliance and commercial growth.
• Champion supplier-led training initiatives, ensuring consistency and impact across facilitators and regions.
• Provide regular business updates on training effectiveness, facilitator performance, and links to commercial outcomes such as upselling, basket size, cross-merchandising, and supplier engagement.
• Ensure training content and delivery are consistently aligned to SOPs, operational best practices, and organisational values.
• Oversee national and international standardisation of facilitator delivery methods, learner engagement, and reporting.
• Analyse feedback, commercial metrics, and learner progress data to recommend and implement improvements.
• Drive innovation in learning delivery, leveraging digital platforms, blended learning, and emerging L&D best practices.
• Oversee training calendars, facilitator deployment, and reporting frameworks to ensure alignment with L&D schedules and business priorities.
• Review and consolidate facilitator reports into national and international insights for the Learning & Development Manager.
• Track training compliance and link outcomes to measurable performance and commercial metrics.
• Ensure accurate, timely reporting across all facilitator-led initiatives.

Qualifications & Experience

Advantage

Special conditions of employment

Remuneration and benefits

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

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