Assistant Manager-Talent Acquisition -Recruitment Operations & Talent Training leader

EXLCape Town, Western Cape, South Africa

2 days ago

Job description

Assistant Manager – Talent Acquisition (Recruitment Operations & Talent Training Leader)

EXL – Cape Town, Western Cape, South Africa

Responsibilities

Partner with hiring managers to understand role requirements and develop effective sourcing strategies.
Manage the full recruitment lifecycle for senior Contact Centre roles, including :

Job posting and advertising

Candidate sourcing and screening

Interview coordination and facilitation

Offer negotiation and onboarding support

Utilize various sourcing channels (job boards, social media, networking) to attract top talent.

Maintain accurate records in the Applicant Tracking System (ATS).

Provide market insights and recruitment analytics to stakeholders.

Ensure compliance with company policies and employment legislation.

Deliver an exceptional candidate experience throughout the process.

Performance Parameters

Meeting set targets on a monthly basis.

Offer to Joining Ratio of the offers made.

Quality of candidates hired and on‑boarded.

Number of defects against number of offers made.

100% adherence to compliance requests and policy.

Deliver on intakes within timelines and at high quality level.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Business Consulting and Services

Referrals increase your chances of interviewing at EXL by 2x.

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Talent Acquisition • Cape Town, Western Cape, South Africa

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