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Talent Acquisition Partner

Talent Acquisition Partner

CapitaCape Town, Western Cape, South Africa
21 days ago
Job description

Our Resourcing Partnerspurpose is to align and embed into our business as credible and knowledgeable talent experts.They willwork in close partnership with the relevantbusinessleaders and hiring managers to deliver an end to end resourcing service, including external hiring; internal talentmoves; and guidance on contract and temporarylabour.

The RP has the autonomy to ensure the delivery of a high quality, candidate and hiring manager focused service within the overall Capita Group Resourcing operating framework under the direction the relevant Head of Resourcing / Recruitment Operations Manager.

Job title :

Talent Acquisition Partner

Job Description :

Our Talent Acquisition Partner’s purpose is to align and embed into our business as a credible and knowledgeable talent expert. They will work in close partnership with the relevant business leaders and hiring managers to deliver an end-to-end resourcing service, including external hiring and internal talent moves to ensure the delivery of a high quality, candidate and hiring manager focused service.

Professional Know-how

Minimum qualifications :

  • Grade 12 or relevant tertiary qualification

Minimum Experience :

  • 2 – 3 years Talent Acquisition Specialist / Talent Partner experience within the BPO or similar environment
  • Previous track record
  • Key Responsibilities

  • Owns full accountability for the end-to-end resourcing process and candidate experience throughout the hiring lifecycle
  • Business or functionally aligned relationship management; driving full end to end resourcing solution via effective partnering with resourcing delivery teams (UK, Mumbai, South Africa), hiring managers, divisional HR / P&D colleagues
  • Accountable for reviewing and approving all job adverts released externally ensuring they are compliant and drive appropriate levels of attraction and are always honest, authentic and free from bias
  • Promote diversity of hiring through conversations with the business on current diverse landscape and where a targeted approach to increasing diversity is required.
  • An internal first mindset, promoting and supporting conversations with the business around existing Capita talent
  • Drive awareness of the importance of supporting the business in planning ahead and creating clear, meaningful recruitment demand plans allowing hiring to be proactive and aid the development of talent pipelines
  • Use key recruitment insights derived from Workday, LinkedIn, Power Bi and other recruitment technologies / sources of data that allow value to be added through insight-led conversations with hiring managers and HR business partners
  • Key Behaviours & Capabilities required at this level may include :

  • Communication and comprehension skills : understanding the "ask" and translating that into an action plan / solution for our business whilst using influencing skills to challenge behaviours in a constructive and productive way.
  • Collaborative approach, the ability to work effectively with not only colleagues Talent Teams but wider Capita population, including HRBPs, performance & development and third-party suppliers. It is critical to be supportive of our colleagues but also share the best practice and knowledge share where it will benefit our business.
  • Able to manage time effectively, pre-empt challenges or issues in a recruitment campaign and course correct / recommend solutions to the business before a negative impact.
  • Ability to maintain confidentiality and sensitive to business vulnerable information
  • Reporting

  • Daily and Weekly Recruitment Reports (Various)
  • Team Activity
  • Forecasting
  • Stakeholder engagements

  • Engage with Hiring Managers regarding online and offline approval processes
  • Builds a quality relationship with internal customers (global partners), including service providers
  • Attend weekly and monthly operations / planning meetings
  • Provide feedback on client requirements
  • Continuous Improvement (CI)

  • Leads CI initiatives focused on attrition and early life cycle
  • Develops and implements action plans based on insights
  • Key Relationships : Report Line

  • Talent Acquisition Manager
  • About us :

    Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

    We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

    Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

    Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

    What’s in it for you?

  • Competitive Basic salary
  • Medical Aid
  • Provident fund, Group life, funeral and disability benefit
  • Annual Performance Incentive : We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.
  • Global Colleague Networks : We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.
  • Community Engagement : We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.
  • Annual Leave : We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.
  • International Exposure : We provide opportunities for international exposure, broadening our employees’ horizons and experiences.
  • Development and Growth : We offer numerous opportunities for development and growth, helping our employees to reach their full potential.
  • What we hope you’ll do next

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

    What will happen next?

  • Your application will be reviewed.
  • If your application is successful, you will be invited to an interview with a member of the recruitment team.
  • Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

    Attach your most recent CV indicative of the criteria as advertised.

    Ad will close : 14 September 2025 (Midnight)

    Location : Cape Town

    South Africa

    Time Type : Full time

    Contract Type : Permanent

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    Talent Partner • Cape Town, Western Cape, South Africa

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