Coordinator

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Location : Cape Town | Job-ID : | Contract type : Fix-Term Contract | Business Unit : Digital Operations

Role

Co-Ordinator – Business and Customer Support

Description

Roles at this level work under supervision and prioritise own workload and ensure tasks are completed within agreed timescales.

Accountabilities

• Gather information through relevant business systems / tools to ensure that relevant data is recorded for reporting purposes.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / making appointments with customers to meet SLA’s.
• Prioritises own workload to ensure that deadlines and customer requirements are met.
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

Performance Indicators

Knowledge, Skills and Experience

Requirements

Day to Day Duties :

Current information for our applicants

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.

However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you!

About us

Computacenter is a leading independent provider of IT infrastructure services. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#CCfuturetalent

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