Business Operations Manager

Overview

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 160 people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.

To help accelerate our growth and pace of delivery, we are looking for a talented Business Operations Manager to spearhead the overall look and feel of our features and services.

What you would be doing

• Create & optimize processes within the Operations Department
• Create & monitor performance metrics
• Improve onboarding of stakeholders to the platform
• Ensure stakeholders use the platform efficiently
• Monitor departmental efficiency and develop ways to improve effectiveness
• Collaborate with the Customer Success department on day-to-day escalations
• Oversee planning, operational systems and controls, and the organization of fiscal documentation
• Escalate client concerns to stakeholders and design solutions to resolve complaints and maximize customer satisfaction
• Work with tax calculators, country guides, and country compliance
• Provide operational data and insights for evaluating improvement strategies
• Ensure smooth workflows within each department and establish clear communication channels between departments
• Track day-to-day escalations in the operations department
• Establish a safe, healthy, and inclusive work environment
• Serve as the principal point of contact for external stakeholders
• Assist with employee appraisals by communicating job expectations and monitoring performance
• Analyze data and assist in predicting company requirements, budgeting, and future spending

What you'll need

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr