1 X Key Account Customer Relationship Manager

The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts. The KACRM will act as a "conduit" to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. This role will be reporting to the UK business.

Requirements

• Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
• Provide leading edge "Proactive" & "Reactive" contact strategies that are customer defined.
• Lead on "After Sales Service" queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
• On-boarding of new contracts and "Welcome Pack" and "Introductory" review with customers where required.
• Provides the customer with a "One Stop Shop" desk based named contact into the business.
• Offers Intensive "Wraparound Care" for risk customers with priority planning process.
• Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
• Ability to view a customer 360 degrees and prioritise customers for service / sales / support.
• Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
• Define contact plan within designated portfolios to minimise "risk" and maximise opportunities.
• Target for business growth sales & service team and individually on specific accounts.
• Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
• Responsibility for retention of owned portfolio and supporting branch.
• Co-ordinate key account reporting and analyse issues up front to proactively resolve.
• The 100% delivery of profiled customer closed loop solution.
• Complete 'Account Reviews' with portfolio customers
• Maintain customer portals

Key Deliverables

Essential Skills And Behaviours Required For Success

Strong influencing and negotiation skills.

Demonstration of strong financial acumen to understand the impact of commercial decisions on the Company.

Excellent customer service skills.

Ability to build good, sustainable relationships with Customers and RI functions.

Self motivation and the ability to work on own initiative.

Tenacity to deliver exceptional customer service.

Ability to demonstrate determination in setting personal objectives and the achievement of goals.

Ability to multi-task and be resilient in a high pressured and fast paced environment.

QUALIFICATIONS And EXPERIENCE

Benefits

Employment Equity

Rentokil Initial believes in diversity and thus offers all employees opportunities and avoids discrimination in compliance with the Employment Equity Act. Our selection process will therefore give preference to suitably qualified Employment Equity candidates in order to to achieve our Employment Equity numerical targets.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

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