Operations Manager

Overview

Acqhired City of Cape Town, Western Cape, South Africa

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Responsibilities

• Own the day-to-day running of the training centre and drive growth. You’ll lead the team, tighten operations, grow revenue through business development and social media, and deliver a member experience that keeps people renewing.
• Operations & Standards – Run the daily schedule, rotas, front-of-house, opening / closing, cashing-up.
• Keep the place spotless : cleaning checks, kit maintenance, supplier management.
• Build and enforce SOPs; run weekly ops reviews and fix recurring issues fast.
• Own H&S : risk assessments, incident logs, first-aid readiness, insurance / licences (music, data, etc.).
• Business Development & Partnerships – Create and close local partnerships (corporates, sports clubs, schools, physios).
• Plan and host community events, open days, and referral drives.
• Build B2B offerings (corporate wellness, small-group training, workshops).
• Sales Funnel & CRM – Own the lead pipeline from enquiry → tour → trial → join.
• Set daily / weekly targets; coach FOH / PTs on scripts and objection handling.
• Maintain clean data and reporting in the CRM; forecast weekly / monthly revenue.
• Social Media & Marketing – Run the content calendar (video, member stories, education, offers).
• Handle community management (DMs / comments) with SLA discipline.
• Launch / test paid campaigns (Meta / Google) with simple, trackable offers.
• Track analytics and iterate—double down on what converts.
• Customer Experience & Retention – Design onboarding that turns trials into members within 7–14 days.
• Implement save-a-member playbooks for freezes / cancellations.
• Collect feedback (surveys / NPS), fix root causes, and report trends.
• Recruit, onboard, and develop PTs and FOH staff; run 1 : 1s and team huddles.
• Build a performance culture : clear targets, fair rotas, fast feedback.
• Schedule and fill classes / small-group slots to maximise utilisation.
• Data & Reporting – Own stock / expense control; contribute to P&L reviews and budgeting.

Qualifications

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Business Development and Marketing

Industries : Wellness and Fitness Services

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