Customer Support Representative

Overview

Customer Support Representative role at Scale Army Careers . Our client is a leading provider of specialized sales and customer service solutions, working with dealers and end users to offer support for equipment, parts, and related services. They are committed to ensuring smooth operations through effective communication and issue resolution, delivering service to clients and partners in a fast-paced environment.

Location : Fully-Remote (Work from Home), 9 AM - 5 PM EST

Role Overview

We are looking for a Customer Service Representative to join our team and support our customers, dealers, and end-users. You will provide exceptional customer service, address a wide range of inquiries, and resolve issues to ensure client satisfaction. You will manage phone calls, order processing, coordinate with factory partners, and ensure timely resolution of service and freight issues. The ideal candidate will be highly organized, detail-oriented, and proficient in handling multiple tasks in a fast-paced environment.

Key Responsibilities

• Customer Support & Communication

Answer and direct phone calls efficiently, ensuring a positive and professional interaction with customers.

Submit purchase orders received in-house to the correct factory for processing.

Assist fellow team members by handling emails during backlogs or covering for colleagues on PTO / STO.

Qualifications & Skills

Strong communication and interpersonal skills, with the ability to effectively interact with both clients and internal teams.

Detail-oriented and able to manage large amounts of data and documentation with precision.

What Success Looks Like

Opportunity

This is a fantastic opportunity to join a growing team that values exceptional service and strong client relationships. If you’re looking to be part of a dynamic and fast-paced environment where your attention to detail and problem-solving skills are highly valued, apply today to join a company that’s committed to providing excellent service and maintaining long-lasting customer relationships.

Application Process

To be considered for this role, please follow these steps :

Employment type : Full-time

#J-18808-Ljbffr