Customer Success Representative

About the job Customer Success Representative

Role : Customer Success Representative

Location : Remote South Africa

Working Hours : UK Hours (9 : 00 am – 5 : 30 pm GMT)

Employment Type : Full-time

Our Client helps companies find the perfect workspace, whether they need a full-time office, flexible hot desks, or meeting rooms . With the flexible office market growing rapidly, we make it simple for businesses to navigate their options, ensuring they find the space that fits their needs.

Role Overview

We are looking for a Customer Success Representative to join our remote team in South Africa. In this role, you'll be the first point of contact for our clients and venue partners , helping them secure the ideal workspaces and ensuring their experience is smooth, efficient, and enjoyable.

This is a hands-on role in a fast-paced environment, offering exposure to customer service, sales support, operations, finance, and marketing . If you thrive on variety, love solving problems, and enjoy working with people, this role is for you.

Key Responsibilities

Customer Support & Booking Management

• Respond promptly to customer inquiries via email, chat, and phone.
• Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service.
• Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs) .

Venue Partner Management

Finance & Administration

Customer Retention & Satisfaction

Ad-hoc Projects

Skills & Experience Required

Experience in customer support or client services , ideally within a fast-paced environment.

Why Join?

#J-18808-Ljbffr