NOC Support Engineer

A NOC Support Junior Engineer plays a key role in identifying and resolving network-related issues within an organization. This entry-level position involves troubleshooting hardware, software, and connectivity problems, collaborating with senior engineers, and learning to analyze and resolve technical challenges.

Key Responsibilities :

Troubleshooting Support :

Respond to and resolve network issues reported by end-users or escalated by support teams.

Learn and apply troubleshooting techniques for hardware, software, and network connectivity.

Incident Response :

Assist in the timely resolution of incidents, minimizing downtime and impact on operations.

Collaborate with team members to escalate issues as needed.

Documentation :

Maintain accurate records of troubleshooting activities, including steps taken and solutions applied.

Contribute to the knowledge base by documenting common issues and resolutions.

Collaboration :

Work closely with other team members, including senior engineers, to learn and share knowledge.

Participate in team discussions to understand and resolve complex issues.

Learning and Development :

Actively participate in training sessions to enhance technical skills.

Stay updated on industry best practices and emerging technologies.

Network Monitoring :

Learn to use network monitoring tools to identify and address performance issues.

Assist in the analysis of network performance metrics.

Customer Support :

Provide support to end-users, helping them with basic network-related queries and issues.

Develop effective communication skills for interacting with end-users.

Automation Assistance :

Learn about automation tools and assist in basic automation tasks.

Contribute ideas for streamlining troubleshooting processes through automation.

Qualifications :

Educational Background :

Diploma / Associate degree or equivalent in Information Technology, Computer Science, or a related field, Telecommunications or N6 National Diploma for technicians

Technical Skills :

Basic understanding of networking concepts, protocols, routing and switching and troubleshooting methodologies.

Familiarity with common operating systems (Windows, Linux).

Proficiency in troubleshooting hardware, software, and network-related problems.

Experience with network monitoring and diagnostic tools.

A minimum of 3-5 years’ work experience in NOC Role at an advanced level.

Relevant networking certifications required :

N+

HCIA and / or CCNA

Microsoft certified solutions associate (MCSA)

ITIL Foundation

ITIL Service Operations (advantages)

Knowledge and working experience in below advantageous :

IP Connectivity

Understand communication protocols (e.g. VLANS, Spanning Tree, ERPS, Routing)

Basic Router and Switch Configuration Knowledge

Basic troubleshooting procedures

Basic Interior Gateway Protocol standards (OSPF; ISIS; BGP)

Network management tools and techniques (PRTG; Libre NMS; Netbox; NCE; u2000)

Structured cabling; Cable Management

Network Security

Network Backups

Fibre experience and knowledge will be an advantage.

GPON

Active Ethernet

Required to work afterhours and standby.

Basic Troubleshooting skills and the ability to diagnose / resolve network system problems.

Communication Skills :

Strong interpersonal and communication skills.

Willingness to learn and adapt communication styles for different audiences.

Analytical Skills :

Developing analytical and problem-solving skills.

Ability to analyze information and follow logical troubleshooting steps.

Team Collaboration :

Ability to work well within a team environment.

Eagerness to learn from experienced team members.

Adaptability :

Ability to adapt to changing priorities and technologies.

Openness to learning new tools and techniques.

Availability :

Willingness to work in shifts and participate in on-call rotations as needed.

Valid Driver’s License and Own Transport (essential)

#J-18808-Ljbffr