BI Analyst

REQ - Keabetswe Modise

Closing Date : 30 September 2025

Job Family

Information Technology

IT Application Development

Manage Self : Technical

Job Purpose

The BI Analyst I is responsible for delivering accurate, timely, and insightful business intelligence (BI) solutions to support decision-making within Infrastructure & Operations (I&O) in the Group Technology (GT) cluster. This includes designing, developing, and maintaining reports and dashboards using Power BI, ServiceNow, and Excel. The role also involves engaging stakeholders, ensuring compliance with standards, and driving continuous improvement in reporting processes. Scope may expand to other clusters or business units in the future.

Job Responsibilities

• Engage with I&O stakeholders to gather feedback and requirements for reporting enhancements.
• Develop and maintain reports and dashboards in Power BI, ServiceNow, and Excel.
• Ensure timely delivery of Operational Monthly Packs, One-Pager Reports, and MANCO summaries.
• Manage and maintain reports on platform.
• Provide client training on ServiceNow reporting functionalities.
• Ensure all reports meet quality standards and align with GT & I&O guidelines.
• Resolve reporting queries within agreed SLAs.
• Compile and distribute MANCO, OPCOM, and EXCO packs.
• Take minutes during I&O MANCO meetings and ensure accurate documentation.
• Handle ad hoc reporting requests and changes for I&O MANCO.
• Maintain proficiency in database management systems and reporting tools.
• Apply knowledge of programming languages for advanced data manipulation (e.g., SQL, DAX).
• Manage user permissions and security settings in Power BI and ServiceNow.
• Deliver final reporting solutions with documented customer acceptance and sign-off.
• Analyze data and provide actionable insights to stakeholders.
• Identify and implement process improvements for reporting efficiency.
• Facilitate brainstorming sessions with stakeholders to enhance reporting processes.
• Work well in teams with cross-skilling within the team.
• Gather data for matters arising for I&O MANCO.
• Compile summarized MANCO reports and distribute to I&O MANCO members.

Educational Qualifications

Minimum Experience Level

Key Accountabilities

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