Centre Manager

About the role

The Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business centres.

This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff.

As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations — from reception and hospitality to facilities management and tenant engagement.

Key responsibilities

Reception management

Maintain a neat, professional front-of-house experience

Greet and assist guests in a courteous and efficient manner

Manage all incoming calls and messages, ensuring accurate routing and follow‑up (for both tenants and the company)

Handle deliveries and visitor queries

Monitor and report any safety or security concerns

Tenant relations

Act as the first point of contact for tenant support and operational needs

Maintain attendance registers and emergency procedures

Track revenue, occupancy, and tenant‑related charges

Escalate issues to appropriate departments and maintain tenant satisfaction

Uphold a professional environment free of office politics and gossip

Boardroom coordination

Manage bookings, readiness, and cleanliness of boardrooms

Perform pre‑ and post‑use inspections and report any issues

Coordinate with Hospitality team for seamless meeting experiences

Hospitality oversight

Work closely with Hospitality staff to maintain cleanliness and presentation

Report staff absences and manage daily coordination

Support HR administration for Hospitality staff

Sales support

Conduct viewings for potential tenants when required

Actively contribute to occupancy management and lease tracking

Maintain professional conduct during all client interactions

Stock & supplies management

Maintain tight control over centre stock and supplies

Prevent misuse and ensure timely restocking

Keep accurate inventory records

Operational duties

Ensure the centre complies with internal policies and procedures

Oversee maintenance, repairs, and IT issues

Support tenant onboarding and offboarding processes

Coordinate with internal departments for seamless operational flow

Requirements

Minimum qualifications

• Grade 12 certificate
• Diploma or Degree in Communications, Client Relations, or related field
• Minimum 6 years' experience in Centre Management, Property Management, Hotel concierge or similar role

Experience and skills

Advantageous experience

Behavioral competencies

Why join The Business Exchange?

At The Business Exchange, we pride ourselves on creating premium business environments that foster growth, professionalism, and excellence.

You will be joining a high‑performance team committed to delivering exceptional service and operational excellence.

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