Cluster General Manager

The General Manager oversees the overall performance of a vast private game reserve, managing two large-scale luxury lodges under a unified cluster framework. This role combines strategic commercial leadership with active operational engagement to ensure profitability, exceptional guest experiences, and consistent brand excellence across the expansive property.

Responsible for asset management, revenue growth, operational standards, team performance, and the preservation of brand integrity, while fostering a culture of discipline, innovation, and excellence.

Candidate Requirements :

• Minimum 10 years hospitality management experience, with at least 5 in a senior GM or cluster-level role.
• Proven track record in 45 star luxury hotels and resorts.
• Demonstrated strength in financial management, operations, and people leadership.
• Deep understanding of South African hospitality regulations, labour law, and safety compliance.
• Strategic and analytical thinker with a strong operational backbone.
• High attention to detail.
• Commercially driven, data-informed, and result-oriented.
• Strong interpersonal and communication skills.
• Highly visible, hands-on leadership style, leads from the front.
• Resilient, decisive, and composed under pressure.
• Passionate about guest experience, nature, and conservation.
• Upholds integrity, accountability, and brand pride.

Key Performance Focus Areas

Strategic and Commercial Responsibilities

Operational Leadership

People and Culture

Asset and Maintenance Oversight