Lodge Manager

Lodge Manager Luxury Safari Lodge Kruger National Park

Salary : R18000 R20000 Negotiable DOE Live-In

Kendrick Recruitment is seeking a dynamic and experienced Lodge Manager to oversee operations at a prestigious luxury safari lodge in the Kruger National Park. This live-in role requires a professional with exceptional leadership skills strong financial acumen and a passion for delivering world-class guest experiences in a remote wilderness setting.

Key Responsibilities

Operational Management

Oversee all daily lodge operations ensuring seamless guest experiences and effective team coordination

Lead and mentor staff across departments fostering a culture of excellence and accountability

Maintain high standards of service cleanliness and safety throughout the lodge

Capture and manage guest reservations liaising with the central reservations office in Johannesburg

Build strong relationships with travel agents and tour operators to support repeat business

Oversee guest transfers and room allocations for smooth operational flow

Perform duty manager shifts including guest hosting and supervising service teams

Drive on-site sales of beverages and curios while maintaining stock control

Coordinate bush experiences such as picnics gin stops and bespoke outdoor setups

Deliver creative and memorable guest experiences for special occasions

Administrative & Financial Management

Manage lodge budgets track revenue and control expenses

Prepare accurate daily weekly and monthly financial and performance reports

Reconcile petty cash credit card transactions and supplier invoices

Monitor PMS trial balances and resolve discrepancies promptly

Support audits and ensure compliance with financial controls

Oversee inventory management and conduct regular stock takes

Investigate financial variances and implement cost-control measures

Guest Experience

Personally welcome guests and ensure service exceeds expectations

Handle guest feedback with professionalism and discretion

Protect guest confidentiality and lodge property at all times

Staff Leadership

Manage recruitment onboarding and performance of staff

Conduct training appraisals and disciplinary procedures as needed

Build a culture of respect development and operational effectiveness

Compliance & Sustainability

Actively participate in Health and Safety committees and uphold standards

Ensure compliance with labour law disciplinary procedures and employment equity principles

Maintain SANParks regulations licences and permits for operations

Promote eco-conscious practices and community initiatives

Health & Safety

Implement emergency procedures and ensure regular staff training

Maintain compliance with OHS legislation and lodge standards

Reporting & Communication

Maintain strong communication with staff guests and senior management

Provide regular performance updates and support audits with accurate documentation

Continuous Improvement

Analyse guest feedback to identify areas of improvement

Introduce innovative ideas to enhance guest experiences and operational excellence

Minimum Experience & Requirements

3 5 years experience in luxury lodge or hospitality management with administrative exposure

Strong leadership interpersonal and crisis management skills

Excellent communication skills and financial acumen

Proficiency in Microsoft Office and Property Management Systems (e.g. Apex Opera)

Valid driver s licence; first aid training advantageous

Fluency in English; knowledge of Shangaan or other African languages beneficial

Professional detail-oriented guest-focused and adaptable under pressure

Strong organisational skills resilience and commitment to excellence

Experience

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 18000 - 20000