Helpdesk Support Jobs in South Africa

We are looking for a Senior IT Engineer to join our team and lead the design, development, and maintenance of our IT systems and infrastructure. You will be responsible for ensuring the security, reliability, and efficiency of our IT operations and data. You will also provide technical guidance, mentorship, and project management expertise to deliver successful IT solutions.

As a Senior IT Engineer, you will have the following duties and responsibilities :

• Manage information technology and computer systems
• Plan, organize, control, and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Design, develop, implement, and coordinate systems, policies, and procedures
• Ensure security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security, and control structures
• Handle annual budget and ensure cost effectiveness
• Implementation and maintenance of effective delivery frameworks internally and with the outsourced IT service partner
• Plan and implement moves, adds, changes, and deletions to support the IT infrastructure
• Implement network security at levels set by corporate standards
• Anticipate difficulties or problems relating to IT and ensure that contingency plans are in place to overcome them
• Work with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders
• Interact constructively with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner through the effective implementation of helpdesk and application software
• Administer and maintain the company's IT infrastructure and manage all telephony changes
• Manage day-to-day internal and external client interactions
• Manage all Helpdesk activities for the location
• Ensure that company IT assets are maintained according to company standards

Job Requirements :

To be considered for this role, you will need to have the following qualifications and skills :