Customer service Jobs in South Africa

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya.

We provide personal lending products through online, mobile, and branch channels.

With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.Our South African division is currently recruiting Contact Centre Agents to join our growing team.

The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets.

Above all, they must be committed to delivering exceptional customer service.We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.Key ResponsibilitiesHandle both inbound and outbound sales activitiesAssess creditworthiness by processing loan applications and documentation within defined limitsRespond promptly to customer service calls and emailsAddress and resolve customer complaints efficientlyMaintain a deep understanding of our products to provide accurate informationCommunicate with customers across various channelsProvide excellent service to both Unifi clients and colleaguesUphold and embody Unifi's core values : Unity, Dignity, Simplicity, and TrustMeet and exceed established performance goalsWork with urgency and adhere to deadlinesExhibit strong communication skills, both verbal and writtenAdhere to company procedures, policies, and mandatesMinimum Requirements : Fluency in EnglishWillingness to work in a shift environmentA minimum of 2 years of relevant work experienceMatricStrong organizational and time management skillsExceptional analytical, problem-solving, and negotiation abilitiesExcellent interpersonal and communication skills

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