Service manager Jobs in South Africa

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Service manager • South Africa

Last updated: 1 day ago

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Service Desk Manager

Pedros Flame Grilled ChickenZA

Job title : Service Desk Manager.Manage the daily operations of the Service Desk team, including 1st and 2nd line support. Build and maintain a cohesive team; coach, mentor, and develop staff.Ensure...Show moreLast updated: 9 days ago

Service Manager - Hermanus

Career CustodiansSouth Africa

Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals.You will ensure efficient restaurant operation, as well as maintain high production...Show moreLast updated: 3 days ago

Dealership Service Manager

Findojobs South AfricaSouth Africa

Minimum Requirements : Must have a minimum of 5 years recent experience as a Dealership Service Manager within the Automotive Industry Must be able to put policies and procedures in place Relevant T...Show moreLast updated: 4 days ago

Service Manager Kwazulu-Natal

First Auto StaffingSouth Africa

Commercial / Technical / Service Manager - Richards BayPosition for an experienced Service Manager for a Dealership in Richards Bay. The ideal candidate should have Commercial / Trucks / Technical Exp...Show moreLast updated: 8 days ago

Service Manager

ThornybushSouth Africa

Overview The Service Manager is responsible for managing our Service Team (Bar and Butlers) and giving our guests a world-class experience. Your purpose is to ensure that we are prepared for service...Show moreLast updated: 26 days ago

Workshop Service Manager - Lichtenburg

MotorecuitSouth Africa

Drive Your Career Forward and lead excellence as a Dealership Workshop Service Manager!Our client, a vehicle dealership, is seeking a highly motivated and experienced Workshop Service Manager to ov...Show moreLast updated: 13 days ago

Dealership Service Manager

Gap ConsultingSouth Africa

Minimum Requirements : Must have a minimum of 5 years recent experience as a Dealership Service Manager within the Automotive IndustryMust be able to put policies and procedures in placeRelevant Tert...Show moreLast updated: 4 days ago

Customer Service Manager - Ldc

Boxer SuperstoresSouth Africa

Join Boxer Superstores at our Distribution Centre in Lynnfield!We are on the hunt for an experienced and solutions-driven Customer Service Manager to lead store service operations at our Lynnfield...Show moreLast updated: 8 days ago

Service Manager - Community Deaf Service

Integrated Care SystemSouth Africa

Service Manager - Community Deaf ServiceWe are looking for a experienced Service Manager - Deaf Service with a passion for delivering outstanding care. You'll be working 40 hours a week, making a po...Show moreLast updated: 2 days ago

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Service Manager (Gauteng)

SmollanZA

Job title : Service Manager (Gauteng).To ensure the effective and efficient management of the consumer line call centre operation by ensuring that call centre services rendered to customers / consu...Show moreLast updated: 25 days ago

Customer Service Team Manager

Tenacity Financial ServicesSouth Africa

To manage and oversee the smooth functioning of a team of Customer Service Agents in order to achieve service levels, positive customer experiences, and to build and maintain an integrated and bala...Show moreLast updated: 8 days ago

Service Manager

Catch RecruitSouth Africa

Service Manager Job Description.The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), thoroughly complete compliance reviews, devel...Show moreLast updated: 1 day ago

Client Service Manager

findojobs-zaSouth Africa

Implement and maintain the hospital's marketing strategy by ensuring brand alignment, service excellence, media monitoring, and identifying opportunities for improvement. Ensure high client service ...Show moreLast updated: 2 days ago

Customer Service Manager (Forklifts)

Tyron ConsultancySouth Africa

Customer Service Manager (Forklifts) job vacancy in Germiston.An experienced Customer Service Manager is required for permanent employment based in East Rand. Material Handling, Service Centre selli...Show moreLast updated: 1 day ago

Automotive Service Manager

Midas SurfaceSouth Africa

Customer Service (Full Time) • Midas ANDERSON.At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise a...Show moreLast updated: 5 days ago

Dealership Service Manager

The Talent RoomSouth Africa

Our client, a reputable dealership based in the Johannesburg North area, is seeking to appoint a Qualified Service Manager to lead their service department. The ideal candidate will be experienced, ...Show moreLast updated: 5 days ago

Promoted

Customer Service Manager

Pick n Pay Stores LimitedZA

Job title : Customer Service Manager.Matric / Grade 12 (attach certified copy to application).Must have a valid South African ID. Must have a valid Driver’s license code 08.Must be successful in at l...Show moreLast updated: 20 days ago

Service Delivery Manager, Emea

BramblesSouth Africa

Oversee the resolution of regional Major Incidents within the IT technology landscape, uniting internal and external teams to ensure effective and timely recovery. Support the implementation of Serv...Show moreLast updated: 5 days ago

Promoted

Service Delivery Manager, EMEA

CHEPZA

Job title : Service Delivery Manager, EMEA.Key Responsibilities May Include : .Oversee the resolution of regional Major Incidents within the IT technology landscape, uniting internal and external tea...Show moreLast updated: 26 days ago

Service Contract Manager (Centurion)

Level-UpSouth Africa

The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across both soft and technical services.This role foc...Show moreLast updated: 4 days ago

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Service Desk Manager

Pedros Flame Grilled ChickenZA

9 days ago

Job description

Job title : Service Desk Manager

Job Location : KwaZulu-Natal, Deadline : July 31, 2025 Quick Recommended Links

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Job Description

DUTIES AND RESPONSIBILITIES :

Team Leadership & Management :

Manage the daily operations of the Service Desk team, including 1st and 2nd line support

Build and maintain a cohesive team; coach, mentor, and develop staff

Ensure the team is aligned with business goals and service objectives

Lead by example, modeling the desired work ethic and professional behavior

Service Delivery & SLA Management :

Ensure SLAs and other performance metrics are consistently met, identifying and rectifying any potential issues

Track, analyze, and report on performance against SLAs and other key service metrics

Coordinate escalations and resolve high-priority incidents in a timely manner

Implement and monitor service improvement plans

Process & Continuous Improvement :

Identify and implement process improvements to enhance service desk efficiency and service quality

Ensure compliance with best practices, frameworks (e.g., ITIL), and relevant industry standards

Drive the adoption of tools and technologies to improve service delivery

Reporting & Metrics :

Generate regular reports for management on Service Desk performance, including ticket volumes, resolution times, and customer satisfaction

Analyze trends and use data to identify areas for improvement

Stakeholder Management :

Serve as the primary point of contact for all service desk-related issues within the organization

Communicate effectively with key stakeholders, ensuring alignment with business objectives

Manage relationships with external vendors and partners where applicable

Technical Support & Escalation Management :

Oversee 1st and 2nd line technical support to ensure the efficient handling of incidents and requests

Provide guidance and escalation support for the team on complex technical issues

Collaborate with other IT teams to ensure seamless resolution of cross-functional issues

REQUIREMENTS :

5+ years of experience in IT technical support, including 2+ years in a managerial role

Demonstrated experience managing 1st and 2nd line support teams

Experience working under high-pressure environments and adhering to SLAs

Strong background in ITIL or other relevant service management frameworks

Technical Skills : In-depth knowledge of networking, internet protocols, and IT systems.

Hands-on experience in troubleshooting technical issues across a range of technologies and platforms

Knowledge of helpdesk ticketing systems and performance metrics reporting

Familiarity with cloud technologies, VPNs, remote access, and desktop support

Soft Skills : Strong leadership, communication, and interpersonal skills.

Ability to coach and develop a team while fostering a positive and productive working environment.

Excellent problem-solving skills with the ability to handle complex and escalated issues.

High level of accountability and ownership for the Service Desk's performance

Closing Date : 31 July 2025

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