Call Center Sales Team Leader

Overview

Cartrack City of Johannesburg, Gauteng, South Africa

Call Center Sales Team Leader

Based at our Head Office in Rosebank, Gauteng, you will be required to :

Responsibilities

• Ensuring that all Bench Mark targets are consistently met within every measurement period
• Ensuring that leads are effectively managed and maintained to reach the required conversions
• Ensuring compliance with : – Cartrack Policies and Procedures
• Keeping the team motivated and committed to achieving set goals
• Providing on-going, continuous feedback to senior management
• Providing on-going, continuous guidance to consultants
• Maintaining good working relationships with colleagues and other departments
• Being a role model for staff and an example of how results are achieved
• Constant monitoring of activity levels and productivity of staff
• Generating Daily, Weekly and Monthly reports
• Effective management of staff-related issues, including Performance Management and Disciplinary procedures
• Investigation and implementation of new initiatives to enhance the running of the department and the generation of sales
• Close involvement in the recruitment of staff members

Experience and requirements

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