Junior Team Leader

Junior Team Leader

Location : Bryanston, South Africa

Type : Permanent | Telesales | Short-Term Insurance

Lead the team. Drive the numbers.

This is a high-energy sales leadership role for someone with strong call centre experience and a proven track record in short-term insurance. You’ll be responsible for managing a telesales team, optimising lead conversion, and building team capability in a performance-driven environment.

What You’ll Do

Lead and manage a team of call centre sales agents

Oversee lead generation and optimisation for sales performance

Monitor call quality, script adherence, and compliance

Train and mentor staff to improve objection handling and conversion

Track team talk time, login / logout patterns, and overall discipline

Run incentives and build a collaborative, results-driven team culture

Identify areas of improvement through reports and quality monitoring

Collaborate with support teams to ensure seamless sales execution

What You Bring

Grade 12 / NQF 4 (Tertiary qualification or RE5 a plus)

3+ years in outbound telesales with proven success

6+ months’ supervisory experience in a call centre environment

Knowledge of short-term insurance products and compliance standards

Strong leadership, coaching, and performance management skills

Highly organised, resilient, and driven by targets and team success

What Success Looks Like

High team performance and consistent lead conversion

Engaged, accountable team with low error rates and high script adherence

Sales growth through strong leadership, training, and support

A positive, customer-centric culture that lives the company values