Telesales / Call Center Agents

Job Vacancy : Telesales / Call Center Agents

Seniority Level : Mid-Career (2 - 3 yrs exp)

Type : Temp

Region : Boksburg Gauteng

Job Purpose :

To handle inbound and outbound calls professionally, providing excellent customer service, resolving queries, and promoting products / services where applicable. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities :

• Handle inbound and outbound customer calls efficiently and courteously.
• Provide accurate information about products, services, and policies.
• Assist customers with queries, complaints, and requests, ensuring first-call resolution where possible.
• Escalate complex issues to the relevant department or supervisor.
• Capture and update customer information accurately on the system.
• Meet daily, weekly, and monthly call handling and sales targets.
• Adhere to call scripts, compliance regulations, and quality standards.
• Always maintain a professional and friendly tone.
• Participate in training sessions and team meetings.
• Contribute to overall team performance and customer satisfaction.

Minimum Requirements :

2 - 3 years experience in a call centre or customer service environment (depending on role level).

Excellent verbal and written communication skills.

Customer-focused and service-oriented.

Key Performance Indicators (KPIs) :