This job offer is not available in your country.

Agent : Inbound Contact Customer Center X3 Braamfontein

Bidvest BankJohannesburg, ZA

4 days ago

Job description

Job title : Agent : Inbound Contact Customer Center X3 Braamfontein

Job Location : Gauteng, Johannesburg

Deadline : October 24, 2025

Quick Recommended Links

Jobs by Location
Job by industries

PRIMARY PURPOSE

The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication / interaction with Bidvest Bank Clients.

Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base.

Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.

MINIMUM REQUIREMENTS

REQUIRED MINIMUM EDUCATION AND TRAINING

Matric

RE 5

FAIS recognized qualification or equivalent is preferred

REQUIRED MINIMUM WORK EXPERIENCE

1 - 2 years relevant experience in a Customer Contact Centre environment

Proficient in relevant computer applications (Ms Office)

Knowledge of customer service practices and principles

TECHNICAL COMPETENCY REQUIREMENT

Knowledge of regulations and compliance function related to FAIS and FICA Act.

Ability to provide customers with service, support and improvement opportunities to increase their consumption of a product or service and

maximise retention, cross-sell and upsell opportunities within the customer base.

Excellent communication - able to follow the Customer Contact Centre scripts and calm irate customers down

Service Excellence - dealing with customers regarding potentially complex

financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.

Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.

The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the organisation.

The ability to handle queries effectively and formulate appropriate responses.

Understanding of the Bank’s products to accurately, persuasively and effectively communicate with customers about the product, its features, benefits, uses, and support needs. This enables one to identify cross selling opportunities and respond to customer queries.

Customer Service jobs

Create a job alert for this search

Contact Center Agent • Johannesburg, ZA

Related jobs

Promoted

Call Center Manager

ExecutivePlacements.com - The JOB PortalJohannesburg, Gauteng, South Africa

Get AI-powered advice on this job and more exclusive features.We are seeking an experienced, hands-on Call Center Manager to oversee the day-to-day operations of our Inbound and Outbound Sales Call...Show moreLast updated: 23 hours ago

Promoted

Outbound Telesales Call Centre Angents

Affinity HealthJohannesburg, South Africa

We are looking for Telesales Agents with 12+ months experience in long- or short-term insurance for our Companies based in Benoni and Constantia Kloof (next to Flora Life Hospital).They must have M...Show moreLast updated: 30+ days ago

Promoted

IT Specialist

Midvaal RecruitmentMeyerton Farms, South Africa

We’re looking for an energetic and skilled Computer Support Specialist to provide exceptional technical support to our client. You’ll troubleshoot hardware and software issues, maintain networks, an...Show moreLast updated: 30+ days ago

Promoted

Senior Technical Evaluator

Deka Minas Pty LtdSasolburg, South Africa

Please note this position is based in Yanbu, Saudi Arabia.All Relocation Costs are covered.Our Client is seeking a Technical Evaluator Senior who will be responsible for assessing the job competenc...Show moreLast updated: 30+ days ago

Promoted

Site Manager

Chainlink SAVanderbijlpark, South Africa

We are looking for an experienced Site Manager to join our foundry team.Drive a safety culture within the site and ensuring that all site specific safety requirements are met.Keep site team trainin...Show moreLast updated: 2 days ago

Promoted

Callcenter medewerker Kaapstad

Custom ConnectWorkFromHome, Gauteng, South Africa

Woon jij in Zuid-Afrika en ben je op zoek naar een Nederlandse baan? Bij Custom Connect heb je de mogelijkheid om voor bekende Nederlandse merken te werken, terwijl je geniet van je leven in Kaapst...Show moreLast updated: 17 days ago

Promoted

Outbound sales agents

Callforce DirectJohannesburg, South Africa

Callforce Outsourcing- JHB is looking for Outbound Telesales Consultants who would be responsible for proactively reaching out to potential and existing customers to promote and market products or ...Show moreLast updated: 30+ days ago

Promoted

Contact Centre Manager

The RecruitersJohannesburg, South Africa

Our contact centre recruitment desk currently has a vacancy for a Contact Centre Manager.Core function of the position : Together with the Head of EEC operations, you will be responsible for the st...Show moreLast updated: 30+ days ago

Promoted

Contact Centre Agent

Cre8workJohannesburg, South Africa

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources. Handling and resolving customer complai...Show moreLast updated: 9 days ago

Promoted

Afrikaans Speaking Call Centre Agents | Johannesburg

The Recruitment CouncilJohannesburg, South Africa

I am looking for Call Centre Agents with sales experience to join my client in the financial services industry.A minimum requirement is 1st language afrikaans speakers. Please send me your CVs / Re...Show moreLast updated: 18 days ago

Promoted

Telesales / Call Center Agents

Phakisa HoldingsJohannesburg, South Africa

Job Vacancy : Telesales / Call Center Agents.To handle inbound and outbound calls professionally, providing excellent customer service, resolving queries, and promoting products / services where applica...Show moreLast updated: 23 days ago

Healthcare Inbound Customer Service Agent - USA Hours (Remote)

ISTA Personnel SolutionsGauteng, ZA

Remote

Quick Apply

BPO company, partnering with a US-based client in the Healthcare sector, who is urgently seeking a.Inbound Customer Service Agent. We are seeking a highly professional individual with exceptional En...Show moreLast updated: 18 days ago

Promoted

Call Center Manager

Avatar Advisory - Avatar Human CapitalJohannesburg, Gauteng, South Africa

We are seeking an experienced, hands-on Call Center Manager to oversee the day-to-day operations of our Inbound and Outbound Sales Call Center. The successful candidate will be actively involved on ...Show moreLast updated: 2 days ago

Promoted

Customer Service Centre Agent (2805)

The South African National Roads AgencyCenturion, ZA

Job title : Customer Service Centre Agent (2805).Job Location : Gauteng, Centurion.NQF Level 5 Higher Certificate in Business Administration, Customer Service Management, Customer Care, Call Centre...Show moreLast updated: 12 days ago

Promoted

Outbound Sales Agent

Unlimited GroupBenoni, Gauteng, South Africa

We are looking into expanding our dynamic team through potential future entrepreneurs that are passionate about sales and Marketing with great Customer service skills and are able to work in a team...Show moreLast updated: 30+ days ago

Promoted

Sales Consultants (Call Center) Afrikaans speaking

Staff ConceptsRandburg, South Africa

We are looking for Afrikaans call center agents to sell insurances on a call center.Must be fluent in English and Afrikaans. Year selling experience (Doesn't have to be on a call center).Show moreLast updated: 30+ days ago

Promoted

Contact Centre Agent; Retentions

NetstarMidrand, Gauteng, South Africa

The Agent is responsible for effectively assisting customers with proactive and or reactive retention and specific queries, by providing a consistent standard of service and compliance and to troub...Show moreLast updated: 4 days ago

Promoted

IT Support Engineer (Field & Desktop)

Flink RecruitmentKempton Park, South Africa

IT Support Engineer (Desktop Support).Working hours : Monday Friday 07 : 30 17 : 00 + Standby.Area person should reside in : Kempton Park and surrounding areas, (Client base in Sasolburg and Vereenigi...Show moreLast updated: 23 days ago