Key Account Manager, AVS, AVS

Key Account Manager, AVS

Amazon Cape Town, Western Cape, South Africa

1 day ago – Be among the first 25 applicants

Description

The Key Account Manager works within Amazon Vendor services (AVS), a B2B service that helps strategic vendor partners grow their business with Amazon. As a Key Account Manager, you will gain 360‑degree exposure to all e‑commerce areas that directly affect long‑term and short‑term strategic growth metrics for key vendors. You will act as a consultant driving success growth metrics on a daily basis, ensuring the vendor’s experience of AVS demonstrates our customer obsession. The role is strategic, operational and tactical, working with internal teams and management to grow and improve the vendor’s success at Amazon.

Key job responsibilities

• Core Service : Use your knowledge in deep data analytics to identify industry opportunities and provide recommendations to improve overall business performance via Amazon programs, driving long‑term benefit for Amazon and the vendor.
• Relationship management : Serve as the primary liaison between the Vendor and Amazon, ensuring all material and interactions meet a standard that earns trust and builds long‑term partnerships.
• Availability & Operational Excellence : Drive supply‑chain operational excellence initiatives by optimizing existing processes, managing defects, lead times, and stock to ensure availability for customers.
• Promotion & Funding : Recommend marketing and advertising campaigns to promote new products, increase traffic and improve conversion; plan, implement and manage promotional activities for Amazon events.
• Ranging : Grow range by managing the launch of new products, expanding local range availability and improving discoverability on the platform.
• Store data quality management : Deliver a good customer journey on Amazon through regular online store checks, competitor benchmarking, enhanced content creation, quality product visibility and accurate product descriptions.
• Problem solving : Detail and implement a clear action plan enabling vendor growth under AVS; adapt services to meet vendor and Amazon business demands.
• Project management : Deliver projects that add value to the vendor and / or Amazon community.
• Team player : Actively participate in Amazon team‑led initiatives that advance the progression of the Amazon store and customer experience in South Africa.

Basic Qualifications

Preferred Qualifications

Amazon is an equal opportunities employer

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups that contribute to Employment Equity. We verify your ability to work lawfully in South Africa and may request your identity documents or passport and any applicable work permit if you are a foreign national.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an accommodation during the application and hiring process, please visit for more information.

Company – Amazon Commercial Services (South Africa) (Pty) Ltd

Job ID : A

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