Software Support Specialist

We are looking for a Tier 1 - Technical Support agent to join our collaborative and committed Support team that lives and breathes self-storage!

You will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products while troubleshooting their software and environmental-related issues. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy, while leveraging your critical thinking skills, you will analyze, investigate, and resolve a limited scope of issues. While you may encounter problems that can be resolved through a number of our existing resources, you will also need to utilize training and knowledge base articles to route out of scope issues and inquiries to another team when needed.

Shift Details

• Primary Days : Weekdays Shift Hour Openings : 9am - 6pm ET, 10am - 7pm ET, 11am - 8pm ET

What you will do every day :

Incident Handling

Incident Escalation

Customer Care

What you need to bring to the table :

Bonus points :

Apply now, join our team, and be part of a supportive community that values growth, recognises excellence, and fosters a vibrant work environment!

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

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