Team Leader Enrolment

Role Description : As Team Leader, you will oversee a team of Enrolment and Retention Specialists responsible for guiding students from their first inquiry through enrolment and ongoing success.

Your role is to ensure the team consistently achieves enrolment and retention KPIs, delivers a high-touch and supportive student experience and strengthens partner university satisfaction and outcomes.

You will manage day-to-day operations, coach and develop your team, analyse performance data and collaborate cross-functionally to continuously improve the student journey.

Key Responsibilities

• Team Leadership & Coaching

Lead, motivate and develop a team of Enrolment and Retention Specialists.

Oversee the team's management of the student funnel (Inquiry → Applied → Admitted → Paid → Enrolled).

Ensure proactive follow‑up with enrolled students to maximise retention and reduce step‑outs and drop‑outs.

Provide structured, data‑driven reports on enrolment and retention performance.

Ensure % adherence to compliance, regulatory and partner requirements.

Required Competencies

Experience and Qualifications

Bachelor's degree or equivalent experience.

Minimum 1–2 years in inside sales, call centre leadership, student enrolment or retention services.

Track record of meeting or exceeding sales, enrolment or retention KPIs.

Strong verbal and written communication skills (phone, email, SMS).

Proficiency in MS Office and CRM / Contact Centre systems.

Flexibility to work shifts, weekends and overtime as required.

Please email your CV to (contact email).

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