National Breakdowns Administrator

Job Purpose

The Breakdown National Administrator is responsible for managing, coordinating, and monitoring all vehicle breakdown incidents nationwide. This role ensures that breakdowns are handled efficiently, service providers are dispatched promptly, costs are controlled, and downtime is minimised. The position requires excellent communication, organisational, and problem-solving skills to ensure fleet operations run smoothly.

Key Responsibilities

Breakdown Coordination & Response

Receive and log all national vehicle breakdown calls.

Dispatch service providers and roadside assistance teams promptly.

Track and monitor breakdown progress until resolution.

Liaise with drivers, operations teams, and service providers to ensure efficient service delivery.

Administration & Record-Keeping

Maintain accurate breakdown logs and service records.

Capture incident details into the fleet management system.

Ensure proper documentation of repairs, tow services, and associated costs.

Vendor & Service Provider Management

Liaise with approved service providers for quotes and service delivery.

Ensure service providers adhere to agreed timelines and quality standards.

Review and verify invoices for accuracy before submission to finance.

Cost Control & Reporting

Monitor and control breakdown costs in line with budget.

Prepare daily, weekly, and monthly breakdown reports for management.

Identify recurring breakdown issues and recommend preventive actions.

Compliance & Safety

Ensure breakdown handling complies with company policies and legal regulations.

Monitor that vehicles are recovered and repaired in a safe and compliant manner.

Qualifications & Experience

Matric / Grade 12 (essential).

Diploma or certificate in Fleet Management, Logistics, or Administration (advantageous).

2–3 years’ experience in fleet administration, breakdown management, or a similar role.

Strong knowledge of vehicle types, basic mechanical issues, and roadside procedures.

Skills & Competencies

Excellent communication skills (verbal & written).

Strong problem-solving and decision-making abilities.

Proficiency in MS Office and fleet management software.

Ability to remain calm and professional in high-pressure situations.

Strong organisational and time management skills.

Key Attributes

Attention to detail and accuracy.

Ability to multitask effectively.

Customer-focused with strong service orientation.

Reliable and self-motivated.