Mascor Toyota : Sales Manager

Location

Mascor Greytown, KwaZulu-Natal, South Africa

Job Overview

Mascor is a company consisting of franchised Toyota dealerships in Greytown and Dalton. We offer professional and high-quality service and customer service standards. Mascor Greytown is looking for a Sales Manager to lead and manage the sales team across both new and used vehicle departments. The role requires driving sales performance, ensuring excellent customer service, implementing effective sales strategies, managing stock, and maintaining compliance with Toyota and industry standards.

Responsibilities

• Lead, mentor, and motivate the new and used vehicle sales teams to achieve monthly, quarterly, and annual targets.
• Conduct regular sales meetings, performance reviews, and training sessions.
• Foster a high-performance sales culture focused on customer satisfaction and profitability.
• Develop and implement effective sales strategies for new and used vehicles.
• Analyse market trends, customer needs, and competitor activities to identify new opportunities.
• Manage lead generation, showroom traffic, and conversion rates.
• Oversee the entire sales process from enquiry to delivery.
• Monitor and manage inventory levels to ensure a balanced stock of fast-moving and aged vehicles.
• Coordinate with the Dealer Principal and OEM (Toyota SA) on vehicle ordering and allocation.
• Ensure accurate and timely vehicle display, pricing, and marketing.
• Ensure exceptional customer experience throughout the sales process.
• Resolve customer complaints promptly and professionally.
• Maintain high levels of customer retention and loyalty.
• Provide detailed sales reports, forecasts, and KPI tracking to dealership management.
• Ensure compliance with all Toyota SA policies, POPIA, FAIS, and F&I regulations.
• Work closely with the F&I department to ensure ethical and compliant finance deal structures.

Requirements

Skills & Competencies

Job Type : Permanent

Seniority Level : Mid-Senior level

Employment type : Full-time

Salary : Market Related

EE Position : No

Work Level : Junior

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