Reservationist

Job Description

Reservationist | Luxury Hotel | Western Cape

Salary : R18,000 Negotiable Depending on Experience

Kendrick Recruitment is seeking a detail-oriented and professional Reservationist to join a luxury hotel in the Western Cape. This role requires an organised individual with excellent communication skills who can manage bookings efficiently while delivering exceptional service to guests.

Key Responsibilities :

Handle all reservation enquiries via phone, email, and online booking platforms with accuracy and professionalism

Ensure all reservations are recorded correctly in the Property Management System (PMS)

Provide guests with accurate information on rates, availability, and services offered

Manage group bookings, special requests, and VIP reservations effectively

Coordinate with front office, sales, and other departments to ensure seamless guest experiences

Monitor room allocations to maximise occupancy and revenue opportunities

Follow up on provisional bookings, deposits, and confirmations

Maintain up-to-date guest profiles and records for future stays

Requirements :

Previous experience as a Reservationist or in a similar administrative role within hospitality

Strong computer literacy with proficiency in PMS and reservation systems

Excellent verbal and written communication skills

High attention to detail with strong organisational skills

Ability to work under pressure and manage multiple tasks effectively

Professional, guest-focused attitude with a commitment to service excellence

This is an excellent opportunity for a motivated individual to join a luxury hospitality environment and contribute to the success of a world-class property.

Requirements

experience